FAQ’s
What is Jenari?
Jenari is a marketplace that connects UK customers with authentic African foods, providing access to quality products directly from trusted stores and producers. Its mission is to make African food and products easily accessible while supporting local farmers and stores.
How can I create an account?
1. Visit jenari.co.uk and click on “Sign Up.”
2. Complete the required information and click “Create.”
3. A confirmation email will be sent to you to verify your account.
How can I place an order?
How long does delivery take?
Why should I shop at Jenari?
1. Convenient doorstep delivery.
2. Access to fresh, authentic African food items, including hard-to-find brands.
3. Competitive pricing with free delivery on orders over £100.
Can I return an order?
What payment methods do you accept?
We accept various payment methods, including card payments, bank transfers, and online payments. Select your preferred payment option at checkout and follow the instructions to complete your purchase.
Do you offer Pay on Delivery?
Currently, we do not offer Pay on Delivery. All orders must be prepaid before dispatch.
How can I use a discount or voucher code?
1. Add items to your cart.
2. Enter your delivery details at checkout.
3. In the “Apply Voucher Code” section, enter your code and click “Apply.” The discount will be deducted from your total.
Do you have a referral program?
Is there a mobile app for Jenari?
Yes! Our mobile app is available for both iOS and Android devices. Download it from the Apple App Store or Google Play Store for a seamless shopping experience wherever you are.
Where is Jenari located?
Our office is situated at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Kindly note that we currently do not accommodate walk-in visits.
Contact Details:
Phone: +44 7879 315979
Email: hello@jenari.co.uk
Is my card information secure?
Absolutely. Your security is our top priority. We use secure, PCI-compliant payment gateways to process your payment details. For more information, see our Privacy Policy.
Can I order for someone else?
Yes, you can! Just enter the recipient’s delivery details during checkout, and we’ll deliver directly to them.
How do I use my wallet?
You can use your wallet to pay for orders by selecting it at checkout. You may also fund your wallet for future purchases or receive referral bonuses directly to it.
Do you offer delivery outside of Manchester?
Currently, we deliver within Manchester and surrounding areas. We are actively working to expand our service reach in the future.
How can I get same-day delivery?
Choose the same-day delivery option at checkout. Orders confirmed before 9 AM are eligible for same-day delivery in Manchester.
How are delivery charges calculated?
Delivery fees are calculated based on your location and the weight of your order. Orders over £100 qualify for free delivery, making it even easier to stock up on essentials without additional cost.
